For Riverside property owners, the story of two Wisconsin Homeowners who paid $20,000 to settle a federal emotional support animal case is a wake-up call. Mishandling requests for emotional support animals (ESAs) can lead to costly mistakes, legal scrutiny, and required training.
What Happened
According to the Milwaukee Journal Sentinel, landlords Tammy and Ramiro Estrada denied tenant Ashlee Crosno’s request to keep two cats and three rats recommended by her psychiatrist for depression and anxiety. Despite receiving proper documentation, they limited her to one animal, imposed pet fees, and threatened eviction. One landlord even contacted the tenant’s psychiatrist, violating privacy and Fair Housing regulations.
Federal authorities intervened, resulting in a $20,000 settlement and mandatory fair housing training.
Why Riverside Landlords Should Care
While this happened in Wisconsin, Fair Housing laws apply nationwide, including California. Emotional support animals are not considered pets, they are accommodations for tenants with disabilities.
This means:
- Pet fees, deposits, or limits generally do not apply to ESAs.
- Breed, size, or number restrictions cannot be imposed without cause.
- Retaliation against tenants for requesting ESAs is prohibited.
The main issue in the case wasn’t just denial of the request, it was the retaliation that followed.
Key Takeaways for Riverside Property Owners
- Treat ESAs differently from pets. No fees or arbitrary restrictions unless there is a valid concern.
- Verify documentation appropriately. You may request a letter from a licensed healthcare provider but avoid private medical questions.
- Keep detailed records. Document every request, communication, and decision.
- Train staff. Property managers and team members should understand Fair Housing rules.
- Seek guidance if unsure. Consulting a housing attorney or compliance expert can prevent costly mistakes.
Bottom Line
The Wisconsin case shows how quickly things can escalate when ESA requests are mishandled. Riverside landlords can avoid legal trouble by understanding Fair Housing requirements, acting professionally, and documenting every step.
Compliance protects not only your business but also your reputation and relationships with tenants.
Disclaimer: This content is for informational purposes only and does not constitute legal advice. Fair Housing regulations may vary by jurisdiction. Always consult a qualified housing attorney or compliance expert for guidance specific to your properties.
